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Category: In the News

Integra Solutions Introduces AI Capabilities For RECON And BILLING

The following article appeared in the September 2026 issue of Progress in Lending Association

Integra Solutions announced new AI capabilities within Integra RECON and Integra BILLING that help mortgage servicers better understand patterns in their reconciliation, billing and remittance processes, so they can take action more quickly.

Powered by loan-level data in Integra’s platform, RECON and BILLING already provide servicers with greater clarity, transparency and control over complex reconciliation, billing and remittance processes. The enhancements enable mortgage servicers to embed AI functionality in critical servicing operations while maintaining human oversight and established security controls.

Rather than simply showing that an account is out of balance or that a billing or remittance variance exists, the AI enhancements help servicing teams identify patterns and potential root causes that would otherwise require manual investigation. The result is greater productivity, faster exception resolution and fewer errors. Continue reading on Progress in Lending Association>>

[HousingWire] Embracing the future of mortgage servicing

The following article appeared in the February 2021 issue of HousingWire.

This year has brought plenty of disruption to mortgage servicing, from regulatory and economic uncertainties, to a long-term shift toward remote work environments. Meanwhile, the past decade has seen an explosion of digital solutions in mortgage origination, and servicing will inevitably follow suit. 

In this context, it’s natural to consider digital transformation; as all our processes are upended, this is perhaps an ideal time to rethink the business, and the technologies that support that business.  

But this is a decision to make with care. About 70% of digital transformations fail. The cause of these failures can often be traced back to not keeping the business goals at the forefront of the transformation process, or overlooking how technology impacts and interacts with the entire operational ecosystem. 

It’s important to remember that digital transformation isn’t just about implementing new technology. It’s about strategically using technology to help you achieve your business goals. If your organization is looking for digital transformation, these tips will keep you on track for success. Continue reading on Housingwire>>