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Standardize reconciliation, controls, cash management, and reporting across the servicing operation through a connected investor accounting process

From Fragmented Tasks to a Standardized Process

Investor accounting often spans multiple systems, spreadsheets, and teams. A modern operating model connects workflows, controls, and reporting into one repeatable process.

The Modern Investor Accounting Process

High-performing organizations manage investor accounting through an integrated lifecycle.

1. Data Intake & Standardization: Collect and normalize servicing, custodial, and bank data.

2. Loan-Level Reconciliation: Validate balances and activity through rule-based matching.

3. Exception Resolution: Identify discrepancies and route for research and correction.

4. Controls & Approvals: Apply governance, approvals, and documentation standards.

5. Cash Management & Settlements: Manage balances, transfers, and settlement activity.

6. Reporting & Visibility: Provide operational and management reporting.

Where Processes Break Down

As servicing portfolios grow, investor accounting becomes harder to manage when workflows, controls, and reporting are spread across multiple tools and teams.

Common Operational Challenges

  • Spreadsheet dependency
  • Disconnected systems
  • Manual exception research
  • Control gaps
  • Slow close cycles
  • Limited real-time insight

Operational challenges are rarely caused by effort – they come from fragmented systems, manual processes, and limited visibility

– Senior Vice President, Mortgage Servicing

Process Transformation

Process Transformation in Practice

A regional bank modernized investor accounting by replacing manual workflows with a standardized process supported by Integra RECON.

With Integra Recon, efficiency increased over 69% with significant savings across all activities.

Before

  • Spreadsheet-driven workflows
  • Limited visibility and control
  • High audit exposure

After

  • Automated, structured reconciliation
  • Real-time reporting and visibility
  • Embedded controls and audit readiness

Results

  • A scalable, efficient, and controlled operation.
  • Significant reduction in hours for gathering, importing and validating data (76.2%)
  • Additional time-savings for researching, finalizing, and QC activities (66.8%)
  • An overall processing improvement of 69% across recon activities


SEE THE CASE STUDY >>

Enabled by Integra RECON

Connect investor accounting with the rest of the servicing operation with a single, standardized platform for information exchange and collaboration.  Gain control and visibility through multiple platform features:

  • Real-time dashboards and management reporting
  • Submission and approval workflow with notifications
  • Data import libraries for Black Knight®, Sagent® and other servicing platforms
  • Rule-based reconciliation and exception management
  • Automated process scheduling and file imports with secure FTP capabilities
  • Configurable role-based user security with single sign-on (SSO) capabilities
  • Custom reporting and dashboarding suite with built-in query tool
  • Digital file storage and management for attachments and backup documentation

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Modernize Your Operation

A modern approach connects every step—from data intake through reconciliation, exception management, and reporting—into a single, governed process.

Transform the Business Process

Move beyond fragmented workflows and implement a standardized, end-to-end process—supported by a platform built specifically for investor accounting operations.

  • Greater control and consistency
  • Faster cycle times
  • Reduced operational risk
  • Lower audit burden
  • Improved scalability
  • Better decision-making

See how Integra RECON helps servicing organizations standardize reconciliation, controls, and reporting.

LEARN ABOUT INTEGRA RECON >>