Contact Us

FAQ

FAQ

Frequently Asked Questions

Investor Accounting & Reconciliation
Investor Reporting & Billing
Data & Integration
Servicing Oversight
Implementation, Controls & Scalability

What types of mortgage reconciliations does Integra RECON support?

Integra RECON supports four major types of reconciliations, allowing analysts to complete, submit, and approve reconciliations within a centralized application:

•  Cashbook Reconciliation: Book-to-bank reconciliation for Principal & Interest (P&I), Taxes & Insurance (T&I), and Advance accounts.

•  Custodial Reconciliation: Loan-level reconciliation for Private Label, Fannie Mae (FNMA), Freddie Mac (FHLMC), and Ginnie Mae (GNMA) portfolios.

•  Clearing Reconciliation: Daily reconciliation of payment, disbursement, remittance, and other clearing accounts.

•  General Ledger (GL) Reconciliation: GL, GL-to-bank, and GL-to-servicing-system reconciliations at both account and loan levels.

Built-in data integrity checks ensure source data accuracy and prevent analysts from submitting unbalanced or incomplete reconciliations. Workflow management and real-time dashboards help ensure reconciliations are completed and approved for each cutoff.

Integra RECON supports multiple agency and private-label portfolios, accommodating different remittance requirements for P&I and T&I accounts.

•  Private Label: Scheduled/Scheduled (S/S), Scheduled/Actual (S/A), and Actual/Actual (A/A).

•  Fannie Mae (FNMA): S/S ACQ, S/S MBA, S/A, Daily A/A, and combined T&I.

•  Freddie Mac (FHLMC): S/A and A/A.

•  Federal Home Loan Banks (FHLB): S/S and A/A.

•  Ginnie Mae (GNMA): GNMA I and II, with pool-level and loan-level reconciliation capabilities.

Yes. Integra RECON is designed to consume data from virtually any mortgage servicing platform, including MSP® by ICE® and LoanServ® by Sagent®.

Beyond structured data, Integra RECON can ingest raw servicing system reports directly, reducing reliance on external extraction programs.

The application also supports:

•  BAI2 bank statement files for reconciliation.

•  Spreadsheet mapping to translate source file headers into system fields.

•  Multiple reporting formats to accommodate data from different servicing environments.

This flexibility allows mortgage servicers to use existing data sources without being limited to a single servicing platform or report format.

Integra RECON identifies Test of Expected Cash (TOEC) outages at the individual loan level and supports structured tracking and resolution.

When an outage is detected, analysts document its root cause through a Break, such as compensating interest. Newly identified Breaks are communicated to Investor Reporting teams for resolution.

For cash outages, if the discrepancy is not resolved through an offsetting money movement, the Break continues to age across subsequent reconciliation cutoffs.

This process helps teams maintain visibility into outstanding discrepancies and track their resolution over time.

Integra RECON simplifies outage research by consolidating loan-level information and TOEC-related fields into a single view for an investor or group of reconciliations.

Instead of reviewing information across multiple reports, analysts can access the relevant loan-level data within the application to investigate discrepancies.

Integra RECON can also automatically identify common outage types using configurable rules based on loan-level data and events, helping analysts focus their investigation on exceptions requiring further attention.

Yes! Integra RECON is organized into different modules, allowing functionality to be implemented in phases or for a particular solution. Most customers choose to implement both Cashbook and Custodial reconciliation modules.

Can we automate investor reporting and remittance without replacing our servicing system?

Yes. Integra is designed to work alongside existing servicing environments. Integra BILLING uses servicing and loan-level data to support investor reporting, remittance, billing, and related accounting processes without requiring the servicing platform itself to be replaced.
Integra BILLING supports configurable billing processes designed for different servicing relationships, fee structures, portfolios, and contractual requirements.
Data can be brought into Integra’s PRECISION data foundation, where information from servicing and other source systems can be standardized and validated before it is used by downstream processes.
Yes. Integra supports private-label servicing requirements, including reporting and accounting processes that depend on detailed loan-level and portfolio information.
Automation, standardized data, validation, and exception-based workflows can reduce the amount of manual processing required as reporting frequency increases. This allows teams to focus attention on exceptions rather than repeatedly processing every account or loan manually.

Do we need to replace our existing servicing platform to use Integra?

No. Integra solutions are designed to integrate with existing servicing and financial systems, allowing organizations to improve specific servicing operations without undertaking a full servicing-platform replacement.
PRECISION serves as Integra’s loan-level data foundation. It brings together information from source systems and makes standardized data available to solutions such as RECON, BILLING, TREASURY, analytics, and servicing oversight capabilities.
Integra solutions can surface discrepancies and exceptions so teams can investigate the underlying loan-level or transaction-level information rather than relying only on aggregate balances.
Yes. Integra is designed for servicing environments where information may originate from servicing platforms, banks, accounting systems, investor files, and other operational sources.
Loan-level detail allows teams to trace aggregate financial results back to the underlying loans and transactions. This can make it easier to investigate discrepancies, validate reporting, and understand the source of exceptions.

How can we oversee portfolios managed by multiple subservicers?

Integra can consolidate servicing information from multiple sources to provide a more consistent view across subservicers, portfolios, and loans.
Integra can use servicing and contractual data to support independent validation of servicing-related calculations and charges, helping oversight teams identify discrepancies that require investigation.
Integra’s data layer can ingest and standardize information from different sources, creating a more consistent data foundation for reporting, analysis, and oversight.
Yes. Consolidating servicing data enables organizations to evaluate information across portfolios and servicing relationships rather than depending solely on individual subservicer reports.
By bringing servicing data into a common environment, Integra can help surface discrepancies, exceptions, and trends that require additional investigation by servicing oversight teams.

Can we implement one Integra solution without deploying the entire platform?

Integra’s solutions address specific servicing functions, allowing organizations to focus on areas such as reconciliation, billing, treasury, analytics, or servicing oversight based on their operational needs.
Integra is designed for enterprise mortgage servicing environments where loan volumes, portfolios, clients, investors, and data sources can change over time.
Integra solutions maintain detailed operational and loan-level information that can help teams trace transactions, investigate exceptions, and retain supporting information for internal reviews and audits.
Integra supports controlled access so organizations can manage how different users and operational teams interact with servicing and financial information.
The starting point is typically the operational workflow creating the greatest risk, manual effort, or exception volume. Integra can then determine how existing data sources and processes can be integrated and automated without requiring a wholesale replacement of the servicing environment.